Returns do not apply to any orders due to the personalized nature of our product.

However, we stand by our product 100%, so if you’re unhappy with the quality of your product(s), please submit a Replacement Request.

24-Hours Cancellation/Modification Period
To cancel or modify your order you must notify us within 24 hours from when the order was placed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first contact us within 7 days of receiving the products by submitting a complaint with pictures of the item. Once we’ve reviewed your case, we will determine if we will ship out a replacement or issue you a refund.

Standard shipping
The estimated delivery times are “estimates” based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of a late delivery, we can’t issue refunds.

FedEx shipping
FedEx Express fee is non-refundable. Failed delivery requires a $14 USD re-shipping fee.

Lost or Stolen Packages
Wonsup will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If it’s clear your shipment wasn’t delivered to you, we will re-manufacture your order and ship it again.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.